Refund & Return Policy – Fancy Automobile
Policy Details
Effective Date: November 2025
Last Updated Date: November 2025
1. Returns & Replacements
At Fancy Automobile, we strive to ensure that customers receive genuine and high-quality products. Returns and replacements are accepted only under specific conditions listed below.
Return Eligibility Conditions:
Returns are accepted only if:
- The product received is damaged
- The product received is defective
- The incorrect product was delivered
- The issue is reported within the allowed time frame
Returns are not accepted for reasons such as change of mind or incorrect ordering by the customer.
Replacement Conditions:
Replacement will be provided after:
- Verification of the reported issue
- Confirmation of product damage, defect, or incorrect delivery
- Availability of replacement stock
If replacement stock is unavailable, a refund may be issued as per refund eligibility.
Time Window to Report Issue:
Customers must report any issue within 48 hours of delivery.
Proof Required:
Customers must provide:
- Clear photos of the product
- Photos of original packaging
- Invoice or order details
This proof is required for verification and approval of replacement requests.
Return Pickup Method:
- Return pickup will be arranged through our courier partners whenever available.
- In certain cases, customers may be requested to ship the product back to the provided return address.
2. Refund Eligibility
Refund Allowed When:
Refunds are issued only under the following conditions:
- Replacement is not available
- Order is cancelled before dispatch
- Verified damaged or defective product cannot be replaced
Refund Not Allowed When:
Refunds will not be issued in the following cases:
- Change of mind after order placement
- Incorrect product selection by customer
- Refused Cash on Delivery (COD) orders after dispatch
- Requests made after the allowed reporting period
- Products returned without required proof
3. COD Advance Policy
COD Advance Amount:
A small advance payment is required during checkout for Partial Cash on Delivery (COD) orders. The exact amount is shown during checkout.
Refund Rule for Advance:
- COD advance is refundable only if the order is cancelled before dispatch.
- Advance may be adjusted or refunded if the order cannot be fulfilled.
Conditions When Advance Becomes Non-Refundable:
COD advance becomes non-refundable when:
- The order has already been dispatched
- The customer refuses delivery
- Incorrect address or contact details are provided
- Customer fails to accept delivery
Repeated refusal of COD orders may result in restriction of future COD orders.
4. Refund Timeline
Refund Processing Time:
Approved refunds are processed within 7–10 working days.
Refund Payment Method:
Refunds will be issued through:
- Original payment method used during purchase
OR - Bank transfer (if required)
Processing time may vary depending on payment provider or banking system.
5. Order Cancellation
Cancellation Allowed Before Dispatch:
Yes, orders can be cancelled before dispatch.
Cancellation Method:
Customers must contact customer support using:
- Phone
Cancellation requests must be made before the order is shipped.
6. Contact Information
Business Name: Fancy Automobile
Support Email:
support@fancyautomobile.com
Support Phone:
+91 705705 8559
Business Address:
Fancy Automobile
Behind Banymiya Dargah,
Nizamuddin Road, Shahgunj,
Chhatrapati Sambhajinagar (Aurangabad),
Maharashtra – 431001, India
Support Working Hours:
Monday – Saturday
10:30 AM – 6:30 PM